Windows Mobile FAQs

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Do you have a question about Boingo Mobile? Read our Top FAQs for answers to the questions most frequently asked by our users.

  1. How do I download Boingo Mobile software to my Windows Mobile handset?
  2. How do I sign up for a Boingo Mobile subscription?
  3. How do I connect to a Boingo Mobile Hotspot?
  4. Sometimes, when I go to a Boingo Mobile location, I see the Boingo network but can't connect. What should I do to connect?
  5. If I change my username or password via my laptop at my.mobile.boingo.com, do I need to update Boingo Mobile on my phone?
  6. I have Windows Mobile 5 on my device. Will Boingo Mobile work on it?
  7. Does Boingo Mobile for Windows Mobile connect to my private networks, e.g., home or office?
  8. Can I install the Boingo Mobile client from a Macintosh to a Windows Mobile phone?
  9. After I re-boot my phone, how long before Boingo Mobile connects me?
  10. What do the various menu options in the Settings window mean?

1. How do I download Boingo Mobile software to my Windows Mobile handset?

  • Download Boingo Mobile software for Windows Mobile here. There are two file options. The .exe file is designed for installation to your laptop and transfer over to your Windows Mobile device via a USB cable. The .cab file is for direct installation to your Windows Mobile device via the browser (you must be connected to the Internet, e.g., via an open Wi-Fi hotspot, your home or office network, or the WWAN connection on your phone).

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2. How do I sign up for a Boingo Mobile subscription?

  • Via your Windows Mobile device (you must be connected to the Internet, e.g., via an open Wi-Fi hotspot, your home or office network, or the WWAN connection on your phone): sign up for an account by opening the Boingo Mobile application via the Start menu and selecting Sign up now! When you have completed the signup process, your device will update with the latest hotspot settings.
  • Via your laptop: visit mobile.boingo.com/signup. Once you have completed the signup process on your laptop, open Boingo Mobile on your phone via the Start menu, go to Menu->Settings, and enter the username and password you created. Your device will update with the latest hotspot settings.

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3. How do I connect to a Boingo Mobile Hotspot?

  • First, make sure you are in a Boingo Mobile Hotspot (find one here: mobile.boingo.com/locations).
  • Second, make sure that Wi-Fi is enabled via your device's connection manager. These controls differ by manufacturer; consult the documentation that came with your device for details.
  • If you're in a Boingo Mobile Hotspot and Wi-Fi is enabled on your device, Boingo Mobile should automatically connect you. If there is no connection after a few minutes, go to the Start menu and click on the Boingo Mobile icon. You will see a list of available networks; Boingo should be among them. Select Boingo and click Connect.

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4. Sometimes, when I go to a Boingo Mobile location, I see the Boingo network but can't connect. What should I do to connect?

  • If you don't see the Boingo network right away, wait for a short period of time (less than 5 minutes) so the WLAN scanner can find us, or try to connect a second time.
  • Should the problem persist, please enable logging and contact Boingo Customer Care at .

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5. If I change my username or password via my laptop at my.mobile.boingo.com, do I need to update Boingo Mobile on my phone?

  • Yes, if you change your username or password via your laptop at my.mobile.boingo.com, your hotspot data will not get updated on the phone until you enter your new username and/or password on the phone as well.
  • To do so, open Boingo Mobile on your phone, select Settings and enter your new username and/or password. Once you have done this, your phone will be updated with the latest hotspot data.

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6. I have Windows Mobile 5 on my device. Will Boingo Mobile work on it?

  • Yes, Boingo Mobile will work on Windows Mobile 5 devices; however we recommend that you perform a software upgrade to Windows Mobile 6.

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7. Does Boingo Mobile for Windows Mobile connect to my private networks, e.g., home or office?

  • Yes, Boingo Mobile for Windows Mobile is a full connection manager and therefore can be configured to connect automatically to private networks other than Boingo's. To add a private network, e.g., your home network, open Boingo Mobile and select Menu -> Profiles -> Menu -> Add. Enter your network's information as prompted and then select Finish. Boingo Mobile will now connect automatically to this network.

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8. Can I install the Boingo Mobile client from a Macintosh to a Windows Mobile phone?

  • Yes, you can install Boingo Mobile from your Macintosh to your Windows Mobile device using Bluetooth. Once Boingo Mobile is moved to your phone, the installation will begin automatically.

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9. After I re-boot my phone, how long before Boingo Mobile connects me?

  • After the phone restarts, Boingo Mobile will take approximately 30 to 45 seconds to initialize.

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10. What do the various menu options in the Settings window mean?

  • Update: Manually triggers an immediate update of hotspot data.
  • Reset: Removes all hotspot data and subscription information from the Boingo Mobile client (effectively a “factory reset” option). Boingo does not recommend that end users activate this setting unless instructed by a member of the Boingo Customer Care team.
  • Auto Update: When this option is checked, the Boingo Mobile client automatically and regularly updates your device with the latest Boingo hotspots. This item's default setting is “enabled” (recommended).
  • Auto Connect: When this option is checked, the Boingo Mobile client automatically connects to a recognized profile without the user having to click on Connect. Profiles are ranked, so the higher ones will be selected first if multiple signals are detected. This item's default setting is “enabled” (recommended).
  • Logging: Check this option if you have trouble using the Boingo Mobile client and would like to document your connection attempts for the Boingo Mobile Customer Care team. The logging option saves a series of files to a special directory (My Device\Application Data\Boingo Mobile\Boingo\Data) which you can then send to the Boingo Mobile Customer Care team for analysis. This item's default setting is “disabled” (recommended).
  • Cancel: Click to exit out of the menu.

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